The Front Desk attendant is responsible for making the first impression with both members and prospective members. They maintain our high standard of customer service. They facilitate all departments of the club and operations. They help members meet their goals by identifying their specific needs and making the appropriate recommendations for products and services. This position entails working the juice bar, housekeeping, membership sales and services.
Qualifications and Requirements:
- Previous customer service experience is preferred
- Ability to communicate effectively with members
- Maintain a clean and sanitized environment
- Attend mandatory meetings and training
Job Responsibilities
- Be positive, cheerful and motivating to members and staff
- Daily cleaning duties (sweep, clean equipment, maintain clean locker rooms, etc)
- Wash, dry, and fold towels
- Operate tanning beds as well as clean beds and tanning rooms
- Ensure every member checks in and has photo on file
- Professionally present facility to prospective members
- Take time to understand and fulfill the needs of members
- Accurately complete membership agreements with all required signatures and fields
- Professionally handle member complaints, billing issues, etc
- Operate smoothie bar
- Operate Point of Sale system, accurately entering all sales
- Complete all opening and closing procedures when necessary
- Report to shift on time and ready to work
- Provide support to all departments as needed